Privacy Policy

1. Introduction

AIMS ("we", "us", "our") provides an Asset and Incidence Management System for organisations to track assets, incidents, tickets, and related operations. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

• Account information: name, email address, phone number, and organisation details provided at signup.
• Operational data: assets, incidents, tickets, maintenance drives, vendors, and locations entered by your organisation.
• Usage data: log-in timestamps, device/browser information, and general usage patterns to help us improve the product.

3. How We Use Your Information

• To provide, operate, and maintain the AIMS platform.
• To send account, incident, and notification emails/WhatsApp messages that you or your organisation has configured.
• To improve reliability, security, and the overall product experience.

4. Data Sharing

We do not sell your personal data. We may share data with sub-processors strictly necessary to run the service (e.g. cloud hosting and database providers), each bound by confidentiality obligations, or when required by law.

5. Data Security

We use industry-standard measures, including encrypted connections and access controls, to protect your data. No method of transmission or storage is 100% secure, and we continuously work to strengthen our safeguards.

6. Your Rights

Depending on your jurisdiction (including under India's Digital Personal Data Protection Act, 2023), you may have the right to access, correct, or request deletion of your personal data. Contact us at erpica@temflo.co.in to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.